Last updated December 10, 2019
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for house credit or an exchange. Please see below for more information on our return policy.
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable and insured method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
The following items cannot be returned or exchanged:
- 3D printed related charges are non-returnable, non-cancellable, non-refundable, and non-exchangeable
- Shipping, handling and other related charges are non-returnable, non-cancellable, non-refundable, and non-exchangeable
- Cleaning, finishing, polishing and other related jeweler bench work charges are non-returnable, non-cancellable, non-refundable, and non-exchangeable
- Products manufactured using exotic alloys are non-returnable, non-cancellable, non-refundable, and non-exchangeable
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
- A 20% restocking fee will be charged for all returns.
- Sale items are FINAL SALE and cannot be returned.
- User must receive a RMA (Return Merchandise Authorization) before returning any product